VetSkill Level 2 Certificate for Veterinary Receptionists
Qualification Number: 601/8672/0
Veterinary receptionists are vital members of the veterinary team. Providing a key front of house interface with clients, they must be able to maintain confidentiality, deal with difficult situations, provide accurate information, process financial transactions, and communicate confidently and sensitively on a range of levels.
This qualification will give those working in a client facing role in veterinary practice, the practical skills and understanding to be able to provide effective and efficient veterinary reception services, enabling the smooth running of appointment systems and maximising the customer experience.
This Level 2 Award offers 18 credits (115 guided learning hours) and will take approximately 12 months to achieve with a total qualification time of 180 hours.
On completion of this qualification you will achieve the following units:
Introduction to Information, Advice or Guidance
Developing Communication Skills when Providing Information, Advice or Guidance
Client Choices and Potential Barriers when Providing Information, Advice or Guidance
Signposting and Referral in Information, Advice or Guidance
Providing Information, Advice or Guidance to Clients
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Learners undertaking this qualification will be expected to be currently in, or looking to work in, an information, advice or guidance role and in a position to gather the evidence required to deem them competent in all learning outcomes. Learners may be of an employed, voluntary, or non-employed status but must be able to gain real experience to build a portfolio of evidence.
There are no formal or specific academic or learning entry requirements for learners undertaking this programme. The nature of learning and assessment required for the qualification is such that learners will require basic literacy and numeracy skills.
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You will gather evidence to create a portfolio to achieve this qualification. The portfolio can be electronic or paper-based - VetSkill has no preference.
Interested in delivering our qualifications?
If you are interested in becoming a VetSkill-approved centre to deliver our qualifications you can apply directly here. Alternatively if you would like a chat with our qualifications team first, fill in our contact form or email us and someone will get in touch.